Frequently Asked Questions
What size Crocs should I purchase?
Order the closest available size to your usual shoe size. If you typically wear a half-size, we recommend ordering the next largest full size. For detailed sizing information, please see the sizing chart on each product page.
What is the return policy on Crocs footwear?
All of Crocs products are under our 45 day return policy. For any claims, please contact our friendly Customer Service Team at 1800 469 382 and one of our representatives will be happy to assist you.
Is it safe to order on-line with my credit card?
Yes, your privacy is paramount. Crocs Footwear's web cart has state of the art security and encryption parameters and sits behind the firewall of a worldwide leader in software technology.
Changing or Cancelling Your Order
We begin processing orders immediately. For this reason we are unable to change or cancel orders. If you have any questions about your order please contact our friendly Customer Service Team at 1800 469 382. We cannot accept e-mail requests for order changes or cancellations.
What is the return policy on Crocs products?
Crocs Australia will exchange online purchases upon proof of purchase if the item is unworn and returned within 45 days of purchase subject to conditions of our exchange policy. Please refer to our exchange policy and return instructions for more details.
Where can I purchase Crocs?
The shoes can be purchased at www.crocs.com.au or through a variety of individual dealers and of course our concept stores . The dealers can be located through our website in the Store Locator.
How do I care for my Crocs?
Caring for your Crocs is easy. To keep your Crocs in good condition, you will want to avoid leaving them where they will be exposed to heat or sun, such as a dish washer, washing machine, or hot car, as this can cause the shoes to shrink or warp.
You can keep your classic Crocs clean by hand washing them with cold water and a mild soap. If you have Metallic leather Crocs, clean gently with a soft rubber sponge or slightly damp rag. Use a leather cream to restore shine and a protector spray to repel water.
If your Crocs are made with Smooth Napa Leather; Remove dust and dirt with a damp rag. Use a cotton brush to apply a natural waxy shoe cream or wax. Apply slowly in spiral manner.
Patent Leather Crocs can be gently wiped off with a clean damp cloth or use a professional product which had been designed to clean patent leather. Never use harsh chemicals such as alcohol, detergent or liquid, they will remove the shine and luster from your shoes.
PU Wedges and heel material: A damp cloth should remove most dust and dirt. Avoid solvent cleaners wherever possible as these may destroy the glue used to bond the sole.
For Suede and Lambs wool Crocs; clean upper gently with soft wire brush or plastic brush, spray with impregnation spray for water repellence.
Leather Crocs and be cleaned gently with a humid rag or brush. Apply waxy shoe cream and polish/brush with soft brush, cotton or wool rag to a natural luster.
For Elastic/Stretch Material; Clean gently with humid rag or soft rubber.
Would I receive a confirmation email of my purchase?
All submitted online orders will receive an automated confirmation email. In case of any technical issues and you did not receive a confirmation email, please contact our friendly Customer Service Team at 1800 469 382 or email us at email@example.com
I purchased or received a gift from a Crocs store overseas, can I exchange them here in Australia?
Being a global brand, it is not necessary that we will accept an exchange for Crocs purchased outside Australia. Kindly make sure you have proof of purchase and contact our friendly Customer Service Team at 1800 469 382 or email us at firstname.lastname@example.org for further information.
Do you deliver to another country?
For safe & effective delivery, we do not offer this service outside Australia.
I’m a retailer and I would like to sell Crocs?
For further information on how to sell our product line, please email us at email@example.com and our friendly Customer Service Team will attend to your enquiry.
How can I unsubscribe from Crocs Australia newsletter?
You can unsubscribe by clicking on the "unsubscribe" button at the bottom of the email (which you received from Crocs Australia). If you have any problem locating the "unsubscribe" button, please feel free to contact customer service: firstname.lastname@example.org
Do you issue or accept gift cards?
Currently we do not issue or accept gift cards for online purchase on www.crocs.com.au.