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By Email chat (now offline)

By Phone

Mon - Fri
9am - 5pm AEST

For web order enquiries:
1800 469 382

We endeavor to respond within 24 hours.
(excluding weekends & public holidays)


Return Instructions

To return your product, you will need to initiate a RETURN process within 45 days of your order date.

Registered Customers:
Step 1:
Log in to your account using your e-mail address and password.
Go to ‘My Account’. Under ‘Order History' section, click on ‘details, tracking & returns’ corresponding to the item you wish to return.
Step 2:
Select from the list one of the reasons for return - and fill in any additional comments you might have.
Step 3:
Mail the shoes back to:
  CROCS AUSTRALIA
  CLAIMS & RETURNS DEPARTMENT
  RMA-(Your order # ending with CAU) - (Your full name)
  Level 3, 47 Wellington Street
  St Kilda VIC 3182

Guest Users:
Step 1:
Go to 'Order return form'
Fill in the 'Order Number' & 'Last Name' (of shipping addressee).
Step 2:
Select from the list one of the reasons for return - and fill in any additional comments you might have.
Step 3:
Mail the shoes back to:
  CROCS AUSTRALIA
  CLAIMS & RETURNS DEPARTMENT
  RMA-(Your order # ending with CAU) - (Your full name)
  Level 3, 47 Wellington Street
  St Kilda VIC 3182

Note: Return shipping is non-refundable. Please allow 2 weeks processing time. Crocs retail stores do not accept any returns of purchases made online. Kindly follow the 'Return instructions' to ensure your request is processed promptly.


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on $50+ orders
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45 days easy returns
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