Customer Support

Contact Us

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By Email
We respond within 24 hours.
(excluding holidays)

By Phone
Mon - Fri
9am - 5pm AEST
1800 469 382

Return Policy

We will accept returns and provide full refund under the following conditions:

  1. Purchase was made at www.crocsaustralia.com.au
  2. Items are in a resaleable condition, unworn and with tags still attached.
  3. Items are returned to us within 45 days of purchase.



Return Instructions

To return your product, initiate RETURN process within 45 days of your order date.


Step 1: Fill in 'Order Number' & 'Last name' (of shipping addressee)

Track Order or Return Items

where is my order number?

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We could not find the Order. Please try again.


Step 2: Mail the shoes back to:

  CROCS AUSTRALIA
  RMA - [your order # ending with 'CAU'] - [your full name]
  eg: RMA - 00001234CAU - YourName
  Level 3, 47 Wellington Street
  St Kilda VIC 3182
Note: Return shipping and handling charges are non-refundable. Please allow 2 business weeks of processing time. Crocs concept and outet stores do not accept any returns of purchases made online. Kindly adhere to the return instruction accordingly to ensure your requests are being processed promptly.

For items deemed subject to fair wear and tear, accidental damages or misuse, a full refund will not be provided. Crocs Australia has the right to assess the condition of returned goods prior to providing a full refund. In the event of any dispute, the decision of Crocs Australia shall be final and conclusive. For exchanges, customers are required to place a new order subject to availability.

Crocs Australia will adhere to the Trade Practices Act, state legislation and related company policies.

If you have any questions about the above, please contact our Customer Service team on 1800 469 382