Customer Support

Contact Us

chat (now offline)

By Email
We respond within 24 hours.
(excluding holidays)

By Phone
Mon - Fri
9am - 5pm AEST
1800 469 382

Shipping Methods & Cost

Cart Total Courier Delivery Charges Delivery Time
A$50 & Above
2-4 Business Days
Below A$50  For shoes A$10 per order 2-4 Business Days
For jibbitz A$3 per order 2-4 Business Days

Please allow up to 48 hrs for processing of your order prior to shipping.

Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays within Australia.

*Overnight and international shipment(Including New Zealand) are currently not available.

Delivery address:

To ensure prompt delivery of your online order, please provide us with a suitable residential or business address.

PO Box is not applicable (exceptions for rural areas).

If your order has not been received after 7 working days, please refer to your nearest local post office.

If you have any other question, please feel free to email customer service: