Customer Service

• ❓ FAQs

  Order Issues, Returns & Exchanges, Shipping & Delivery, Promotions & Coupons, etc.

  View FAQs

•  Order Status

  • Order Number *

    (ex: 00001234CAU)
    What's this?

    Locating your order confirmation number

    

    

  • Email Address *
  • View Order Details

  • Have a Crocs account? Login to see your orders

    Need help? Detailed return instructions

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•  Exchanges

  Policy to do exchanges in Crocs stores

  View Exchange Policy

• 📄 Returns

  Return Policy, Return Instructions

  View Return Info

•  Contact Us

  Email, Phone, Store Locations

  View All Contact Options

•  Shipping & Delivery

  Shipping Rates, Delivery Times, Shipping Damage

  View Shipping and Delivery Info