Exchange Policy
- Exchange is only available at our Crocs Concept stores and selected partner stores (Crocs Partner Store Cleveland - QLD, The Crocs Shop Hobart - TAS)
- Exchange is not allowed at Crocs outlets and other retailers (eg. department stores)
- Items must be in a resalable condition, unworn and with tags still attached.
- Exchange within 45 days from purchase date.
- You must show order confirmation email to Crocs staff at the time of exchange.
- Clearance and online exclusive items cannot be exchanged.
-
We can only exchange items available at the store you visit.
You can exchange to a new color or style - No refund or partial refund – even if new item is cheaper.*
- You have to top up price difference if new item is more expensive.* *only online purchase price will be considered.
Retail stores do not accept returns for online purchases.